giiher
Product 01 · Customer support assistant

An agent that answers, qualifies
and schedules your appointments.

Import your content: the agent learns your offering. Installed on your site with a single line of code, it answers your visitors at any hour, completes the lead record with the information you define (need, budget, timeline…) and transfers the conversation to your team when needed.

Request access →See the channelsDownload the presentation (PDF)
Conversationsample exchange
conv_8f2c14 · “Atelier Dupré” agent · web widget
  • 01Visitor message“Do you offer made-to-measure triple glazing?”—
  • 02Knowledge base searchwebsite and FAQ · 3 passages selected—
  • 03Answer and qualificationneed, budget and timeline collected—
  • 04Appointment requestslot and reason recorded, status “pending”—
  • 05Lead record handed overadded to conversations, team notified—
Total — ms Sources 3 Action Appointment Lead qualified Language en

Interactive demo: the complete flow of a conversation, from the first message to the handover of the lead record.

Featureswhat the agent does

Sources

Individual web pages or an entire site, PDF, Word and TXT files, question-and-answer pairs and free text. The agent answers exclusively from the content you provide.

Channels

A widget you embed with a single line of code, able to read attached images, PDFs and documents, with real-time voice conversation; a dedicated phone number (Twilio); email, with replies kept in the thread; WhatsApp, Telegram, Messenger and Instagram.

Conversations

Conversation assignment, internal notes, snooze, archiving, resolution, saved replies and an audit log. An answer that needs improving can be corrected in one click and enriches the knowledge base; a summary is sent every Monday.

Actions

The agent takes action: real-time slot booking (restaurant, class, tour, wellness) with SMS confirmation, or appointment requests, all visible in your calendar via an iCal link and exportable. Integrations: Cal.com booking, Calendly availability and link, Zendesk tickets, HubSpot contacts and follow-up, Shopify orders and Airtable leads.

Leads

Each record brings together the fields you define, the originating channel (widget, voice, messaging or manual entry), the source and a one-sentence summary written by the AI. CSV export and API.

Statistics

For each agent: conversation volume, acquisition sources, conversion rate and visitor satisfaction (rating out of five and comments). PDF and spreadsheet export.

Channelswhere the agent answers
Available channels · the agent behaves consistently on each one, and every channel can be tested in a simulator (messages, calls, actions) without anything actually being sent or created
ChannelSetupVoiceBest for
Web widgetA single line of code to add to your site✓Brochure and e-commerce websites
PhoneYour Twilio number, configured automatically on connection✓Phone reception and switchboard
EmailYour domain, via your Resend account—Detailed enquiries
WhatsAppWhatsApp Business API (Cloud)—Mobile customers
TelegramBot created via @BotFather—Communities
MessengerConnect your Facebook page—Facebook audiences
InstagramConnect your professional account—Brands and retailers
Installationone line of code
<!-- Paste this code before </body>: your agent is live. -->
<script src="https://giiher.ai/script/bot.js"
        data-id="agt_8f2c14"
        data-position="right"
        defer></script>

// Once the code is installed, your site can control the widget in JavaScript.
window.giiher.open();
window.giiher.identify({ name: "Alex Morgan", email: "alex@example.com" });
window.giiher.sendMessage("Hello, I have a question");
window.giiher.on("message", (payload) => {
  // new message received from the agent
});
Pricingcredits and quotas
Essential
€29 excl. VAT / month
  • 800 AI credits, 2 users, 10 MB of documents per agent and 20 minutes of voice a month
  • Every channel, leads, appointments and reservations, integrations, API and statistics
  • 7-day free trial: 50 messages and 5 minutes of voice
Pro
€79 excl. VAT / month
  • 3,000 AI credits, 5 users, 30 MB of documents per agent and 150 minutes of voice a month, on the phone as in the widget
  • All Essential features, with higher quotas; calls also consume credits
  • 7-day free trial; your agents and sources are retained when it ends
Business
€199 excl. VAT / month
  • All Pro features, with 8,000 AI credits, 10 users, 60 MB per agent and 500 voice minutes; billed from subscription, with no trial period
  • Single sign-on (SSO), response-time targets (SLA) on escalations, custom retention and audit log export
  • Custom branding included: your logo, without the “Powered by Giiher.ai” label
Add-ons
à la carte
  • Additional users and storage, up to 20 units per add-on
  • Credit packs with volume discounts
  • Voice minutes in blocks of 15, confirmation SMS in batches of 100, and Custom branding (your logo, without the “Powered by Giiher.ai” label), included in Business

Prices exclude VAT; plans are reserved for businesses. The quotas and prices that apply are those of your current subscription; any change takes effect as soon as it is updated.

Safeguardssecurity and control

Your content, your answers

The agent answers exclusively from your content, using the model of your choice: Claude, GPT, Gemini or Mistral. It introduces itself with your company's name and contact details, and every corrected answer enriches its knowledge base.

Workspaces and roles

Member invitations by email, Admin, Member and Advisor roles, two-factor authentication, remote sign-out of active sessions and domain-based single sign-on with the Business plan. Every workspace always retains at least one administrator.

Traceability and data

Audit log for the workspace and for each conversation: who replied, who made changes, and when. Hosting and backups in the European Union; a deleted workspace is permanently erased within 30 days.